JONATHAN WHITE

565 Slate Lane · Blacklick, Ohio 43004

614.353.8329 · jhtwhite@yahoo.com

 

 

SENIOR NETWORK ENGINEER

 

Dynamic senior network engineer and proven IT manager with over 12 years of experience and a history of optimizing and designing network / server, data center, and engineering operations in private sector, retail, distribution (including Fortune 500) and governmental environments (U.S. Air Force).

 

 

·   Outstanding oral, written, technical, and business/customer communication skills

·   Solid knowledge of Cisco networking, Cisco Telephony and Cisco Security products (Firewalls, VPN, ACS, IPS/IDS)

·    Solid knowledge of supporting datacenters and working in global environments

·   Strong understanding of DNS & NFS, SMTP, HTTP and TCP/IP.

·   Advanced knowledge of routing, switching, SSL VPN, LAN, WAN, network security, encryption and authentication technologies.

·   Advanced knowledge of monitoring software to include HP Openview, Ciscoworks, Solarwinds, and Concord e-Health

·   Resolution of network problems via software and equipment utilization and technical support

·   Analysis of information flow and processes; implementation of most advantageous actions for network operations and architecture

·   Installation and configuration of network servers, workstations, router, switches, and communication links

·   Implementation and maintenance of enterprise network management servers and systems

·   Extensive and successful experience in construction management, and implementation of new network systems, technical support, information analysis, software utilization, and restructuring

 

 

PROFESSIONAL EXPERIENCE

 

 

Simonton Windows · October 2013 - Present

 

Network Consultant

Responsible for identifying client needs and implementing solutions and procedures for delivery of services; and the ability to execute solutions based upon discovery and needs of the client’s environment. Demonstrated to be an advisor, an advocate, and a partner to my client.

 

·   Documented current network environments in Visio. 

·   Engineered Wireless solution for manufacturing facilities and office environments. 

·   Corrected network routing issues across two MPLS environments.

·   Developed, maintained and supported the expansion of call center and distribution technologies in existing and new facilities from Ohio to Mexico.

·   Document a 3-5 year plan for the networking areas.

·   Provided system administration and support responsibility for Cisco Unified Communication Environment, Voice Gateway, telephony and workforce management systems.

·   Provided guidance and operational support in implementing enhancements of all voice, distribution, and call center infrastructure for the Simonton Windows locations.

 

 

 

 

CDI Corporation, Philadelphia, PA · March 2013 – August 2013

 

Manager Network Engineering

Responsible for managing the daily operations, design, implementation, engineering, and support of the networking hardware, software globally for 100+, distribution centers, and corporate facilities Company-wide; and responsible for helping manage the sourcing and allocation of network infrastructure components to meet business requirements optimizing service delivery, utilization and cost effectiveness.

·   Provided team leadership, project management, and 2nd and 3rd level support of the network infrastructure while meeting established departmental Service Levels and with exemplary customer service focus.

·   Manage and participate in the design and on-going support of corporate LANs, WANs, security access.

·   Direct Manage and assist a team of six engineers directly supporting an infrastructure comprised of Cisco core with redundant 6509 switches, 2800 3800 series routers, and 4500 series access layer switches. 

·   Assists in conducting standards review to ensure compliance of standards as required.

·   Develops and produces installation documentation for the most complex applications.

·   Monitors the operation and manages the regular maintenance of the network.

·   Oversee equipment installation and delivery schedules.

·   Assists Project Owners in monitoring and adjusting work schedule as needed.

·   As required, lead projects that are complex in nature.

·   Worked with various It teams to ensure that obsolete infrastructure is replaced appropriately and in a timely manner.

·   Participated in the short-range and long-range buy plans.

·   Provided information for the purchasing of additional infrastructure capacity to Management by working with engineering team on the specific and detailed configuration and with vendors on the negotiations and terms and conditions of the purchases.

·   Review invoices and understand our workstation related spend - look for opportunities to reduce cost.

·   Management of offshore team and vendor relations

·   Manage the Bluecoat proxy and rapid7 scrutinizers for Security and vulnerability scans. 

 

Time Warner, Columbus, Ohio · April 2012

Global leader in telecommunications

 

SR. Network Engineer/ Regional Network Engineering Optical Manager 

Responsible for researching, designing, building, testing, deploying, analyzing, administering, and maintaining the enterprise network environment, including hardware and software components, to meet current and future business needs.  This includes monitoring and controlling the performance and status of enterprise network environment technology components, and providing network technology component support and problem resolution.

·   Managed the following activities (concerning new or existing network hardware and software technology components or enhancements to existing components): research, analysis, selection, planning, and engineering.

·   Managed collaboration with other Engineers, IT Architects, vendors, and business clients to ensure that modified network hardware and software technology components interact appropriately, data conversion impacts are considered, production environments are developed and maintained and other areas of impact are addressed and meet business functional and performance requirements.

·   Plan, manage, and execute complex network system changes in support of customer requests (Request Center, Deployment).

·   Represent network teams in project Design Review Meetings to clarify project requirements, design solutions in accordance with standards, create CRE estimates, document, and lead solution in coordination with project manager and other assigned resources.

·   Manage efforts to test, debug, and analyze performance, and document network hardware and software technology components.

·   Manage efforts to implement network hardware and software technology components by analyzing the current environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of network hardware/software.

 

Management Promotion duties included the provisioning/installation of new circuits throughout the five divisions of the Mid-West Region. I ensured the highest quality data communications services possible to all divisional internal and external customers, consistent with the standards of large corporate transport networks and commercial online services.

·   Direct a team of 8 engineers with the technical/logistical operations of the Regions optical transport network. 

·   Developed comprehensive high-level infrastructure solutions that incorporate strategic target state architecture, and standards to maximize performance, capacity, and TCO. 

·   Managed all projects to ensure timelines and project budget guidelines are met. 

·   Facilitated the creation and socialization of the Information Management Strategy and associated Information Advantage roadmap to advance information capabilities.

·   Supported technical solutions with detailed business case based on thorough interpretation of business requirements.

·   Interfaced with key application stakeholders to collaborate on strategic delivery of IT solutions to meet business needs.

 

CARDINAL HEALTH, Dublin, Ohio · 2007 to October 2008

Fortune 500 global pharmaceutical / drug wholesaler with 45,000+ employees.

 

Manager – Enterprise Network Support

Direct the enterprise network operations and 20 team members across 4 states. I was responsible for the Development/ implementation strategies, and allocating resources to maximize group’s effectiveness and adherence to U.S. Operational License Agreement (OLA) guidelines for networks, telecom, and videoconferencing. I oversaw the general IT support and individual project budgets while supporting technical solutions with detailed business cases based on thorough interpretation of business requirements. 

·  Provided strategic capacity trending and modeling reports. 

·   Monitored time expended on initiatives to maintain accuracy of charges against project budget and to avoid incorrect debits against capital budget.

·   Performed project reviews & recommendations to insure alignment to target state. 

·   Spearhead cross-functional collaborations among internal Engineers, IT Architects, vendors, and business clients to facilitate workflow and alignment with project schedules.

·   Cultivate strong relationships with ATT data / voice vendors.

·   Prepare graphs / metrics and deliver productivity reports demonstrating compliance with group’s performance requirements to the VP and SVP.

·   Managed geographical dispersed employees

 

Enhanced value conferred under terms of Operational License Agreement (OLA) 12% in 6 months (with corresponding improvements in team member OLA productivity) by devising and deploying a 3-tiered support infrastructure that integrated team members and resources from 2 other IT departments (the helpdesk and the service center). Bolstered morale and cooperation by strengthening internal communications processes.

 

BLUE MILE, Columbus, Ohio · 2006 to 2007

Leading regional wireless internet broadband provider.

 

Senior Network Engineer/ Data Facility Manager

I provided the support of an enterprise network environment at a senior level, including maintaining various network hardware such as, switches, routers, wireless infrastructure, and associated network documentation. I oversaw data center / collocation operations, all network technology and engineering functions, and 8 engineers at a 30,000 sq ft facility.

·   Designed, implemented network solution and troubleshoot using routing protocols like OSPF, BGP, IS-IS, MOSPF, and MBGP etc. Which included use of routed protocol like IP, SNMP and SMTP.

·   Technical project management.

·   Provided support or handled escalation from operation team to troubleshoot complex network, design and participated on on-call rotation.

·   Developed comprehensive high level infrastructure solutions that incorporated strategic target state architecture and standards to maximize performance, capacity, and TCO. 

·   Supported technical solutions with detailed business case based on thorough interpretation of business requirements.  Worked with senior technologists to influence and shape the strategic infrastructure target state architecture for area of influence. 

·  Created and deployed strategies to ensure timely, high-quality project delivery and to maintain systems. Examined current and trend-based utilization of critical capacity and performance areas to make accurate predictions of future performance. 

·   Developed and configured solutions for customer contracts and services provided in collaboration with vendors / partners (for power AC, DC, HVAC, and data / voice circuits).

·   Instituted process improvements.

·   Built strong vendor relationships.

·   Expedited resolution of network issues / outages and improved customer satisfaction by devising and deploying a 24 / 7 support function featuring on-call team availability.

·   Leveraged resource allocation and time management expertise to direct data management and engineering functions simultaneously.

 

Bolstered efficiency and customer service levels by establishing and instituting new processes and systems for provisioning (configuring products / services) company solutions.

Optimized cost control on all projects / customer implementations by requiring solicitation of multiple vendor quotes / bids.

Launched new procedures for classifying and resolving customer / systems issues.

 

UNITED STATES AIR FORCE, Various U.S. Locations · 1998 to 2006

World’s leading military / defense aviation organization. 300,000+ active personnel.

 

Network Engineer / Noncommissioned Officer-in-Charge, Base Network Operations

Managed Network Operations with a team of five managers each with 25+ indirect reports. Uses enterprise scale tools to develop predictive resource utilization and performance models to shape current and future solutions. Created and implemented plans to maintain and maximize effectiveness of technical support and a Cisco network with 7,000+ users. Assessed current / future projects and delivered updates. Enhanced training programs, trained / mentored employees, and established a team-oriented organizational culture.

·               Improved team proficiency by eliminating user downtime at essential facilities through leadership of a successful $2M initiative to upgrade equipment.

·               Played key role in the architecture and development of a Cisco system serving 7,000+ end users; solution contained ~ 200 GBE uplink access switches and featured Cat-6509 / 8540, Cat-5500, and LS1010 core devices in an OC-12 / GBE collapsed background.

·               Minimized disruption arising from Air Force personnel turnover by developing and launching new career / training processes (program won a best practices award, with later adoption at all Air Force network operations centers).

·               Earned selection to direct a base’s top-secret secure LAN / WAN (SIPRnet) system (among a handful of non-commissioned officers (NCO) ever to preside over an Air Force secured LAN / WAN) in addition to unsecured systems.

·               Received NCO annual, quarterly, and monthly management awards.

·               Directed daily operations management of a Cisco network consisting of Cat-6509/8540/Cat-5500/LS1010 Core devices in an OC-12/GBE collapsed backbone, and approximately 200 access switches with GBE uplinks with over 7000 end users.

·               Managed and maintained helpdesk operations for over 7000 end users.

·               Analysis of information flow and processes; implementation of most advantageous actions for network operations and architecture.  

 

 

 

 

 

 

 

 

 

EDUCATION

Bachelor of Science in Information Systems Management

Expected 2015

Franklin University

 

ADDITIONAL DEVELOPMENT / CERTIFICATIONS

 

Techskills

Columbus, Ohio

CCNA 1/2006  | Re-Certify 06/2014

Projected CCNP and CCIE 09/2014

 

Community College of the Air Force

Computer Systems Control Technical School

Biloxi, Mississippi

Certification 7/2003

Major: Computer Networking

 

Community College of the Air Force

Data Systems Analysis

Wichita Falls, Texas

Certification 7/1999

Major: Computer Science

 

SECURITY INFORMATION

SEC CLR: TS/SCI (DCID ¼ ELIGIBLE)

TYPE CLR: SINGLE SCOPE BACKGROUND INVESTIGATION

CLR DT: 2007

CLR STATUS: INACTIVE

 

10-Point Veteran Preference, with supporting documentation.

 

 

 

 

Cont. REPRESENTATIVE TECHNICAL SKILLS (Additional Details on Request)

 

Cisco Systems Hardware (2900 / 3500 / 4000 / 5500 / 6500 / 8500/7500/15454/15310), Black Diamond

Alpine, Summit, Tekelec 6000 Carrier PBX, Nextone SIP, SnifferPro, Ethereal

Solarwinds, Concord e-Health, Gateway, Windows NT / 2000 Networking

Cisco Secure ACS, Ciscoworks 2000, HP Open View, DHCP / WINS / DNS

Alcatel-lucent Hardware TSS-320, TSS-100, TSS-5, 7750, 7705

JDSU T-BERD 8000, 6000, 3000